Refund policy

At Urban Jasper, we deeply value our customers and prioritize customer satisfaction. We have designed a Returnless Refund Policy to provide a smooth experience for legitimate customers while aiming to protect ourselves against fraudulent returns and misuse of our customer-first refund system.

 

Please carefully read our policy to understand the steps involved in requesting a refund and the conditions under which refunds are granted.

 

1. Refund Eligibility

We offer returnless refunds on all eligible orders under the following conditions:

 

• Timing: Refund requests must be made within 15 days from the date of delivery.

 

• Item Condition: The item(s) must be free of damage, stains, or alterations. Customers must take reasonable care of the products to avoid any damage.

 

• Product Type: Certain products like customized items or final sale items are not eligible for returnless refunds. These are clearly marked on our website at the time of purchase.

 

2. Refund Process

To request a refund, follow these simple steps:

 

1. Submit Your Request: Send an email to our Customer Support team at info@urbanjasper.com with your order number and explanation of why you are requesting a refund. We value your feedback on product improvements. Let us know how we can better serve you!

 

1. Product Verification: We may request photos of the product showing its condition (undamaged, etc.). This helps us verify that the refund request is legitimate.

 

1. Refund Issuance: If your refund request is approved, we will process the refund to your original payment method. Please note that refunds may take up to 5-10 business days to reflect in your account.

 

3. Conditions to Prevent Fraudulent Activity

To avoid abuse of our returnless refund system and to protect against fraud, we enforce the following measures:

 

• Order History Review: We reserve the right to review your past order history for signs of patterns associated with fraudulent behavior. If multiple refund requests are detected or if a customer is found to be making excessive returns, we may deny future refund requests or take other preventive actions.

 

• Non-Transferable Refunds: Refunds will only be issued to the original purchaser, as the payment method will be verified. If you are returning items purchased by someone else, you will not be eligible for a refund.
• Refund Abuse Limit: Customers may only request a refund on up to 3 orders per calendar year. Excessive refunds beyond this limit may result in suspension or banning of the customer account.

Refunds will not be issued under the following circumstances:

 

• Damage caused by misuse: Items damaged due to improper care, use, or washing will not be refunded.

 

• After the 15-day return period: We do not process refunds for orders older than 15 days from the delivery date.

 

• Failure to meet refund conditions: If the product does not meet the criteria outlined above, we will not issue a refund.

This Returnless Refund Policy is designed to ensure a fair balance between customer satisfaction and protection against fraudulent claims. By submitting a refund request, you acknowledge that you have read and understood the terms of this policy. We appreciate your cooperation in maintaining a trusted and fair environment for all of our customers.

 

If you have any questions or need further clarification, please don't hesitate to contact us at info@urbanjasper.com