Shipping policy

Shipping Policy

Thank you for shopping with us! We aim to provide fast and reliable shipping for all our products. Since we use Printify to fulfill our orders, please note the following shipping details:

 

Order Processing Time

  • Orders are typically processed within 2-7 business days after they are placed. This includes the time it takes to print and prepare your items for shipment.
  • Once your order is ready for shipping, you will receive a shipping confirmation email with tracking information (if applicable).

Shipping Time

  • Shipping times vary depending on the destination and the shipping method selected. On average, delivery takes:
    • Domestic (within the US): 3-7 business days
  • Please note that shipping times are estimates and can be affected by factors such as customs processing, carrier delays, and local holidays.

Shipping Rates

  • Shipping costs are calculated at checkout based on the shipping method and destination.
  • We offer several shipping options, including standard and expedited delivery. Rates will be displayed before completing your purchase.

Tracking Your Order

  • Once your order has shipped, you will receive a tracking number (if available). You can use this number to track your order via the carrier’s website.
  • In some cases, tracking information may not be available immediately, but rest assured that we are working to get your order to you as quickly as possible.

 Address Accuracy

  • Please double-check your shipping address before completing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.
  • If you notice an error after placing your order, please contact us as soon as possible, and we’ll do our best to update your information before it ships.

Lost or Damaged Packages

  • If your package is lost or damaged in transit, please contact us immediately. We will work with the carrier to resolve the issue, but please note that once a package is handed over to the carrier, we are not liable for any delays or damages.
  • For damaged items, we require photos of the product and packaging to process your claim.

Order Cancellations & Modifications

  • Once an order is placed, it goes into production quickly and cannot be modified or canceled. Please double-check your order before submitting it.

Customer Support

  • If you have any questions regarding shipping or need help with tracking, please feel free to reach out to our support team at info@urbanjasper.com